Nicrobit Return Policy

At Nicrobit, your satisfaction is our highest priority. We are committed to ensuring a simple, stress-free shopping experience from start to finish. Please take a moment to familiarize yourself with our Return & Exchange Policy outlined below:

Return Policy Overview

We offer a 7-day return window for eligible items. This allows enough time to thoroughly evaluate purchases and ensure they meet your needs. Please note that customized products are ineligible for returns because of the specialized modifications involved in their production.

Eligible Items

Most electronic components purchased from our store are eligible for return within 7 days of your purchase date. This period allows time for customers to thoroughly evaluate parts and ensure they meet their intended technical and performance needs. Please note that customized products are excluded from returns due to the specialized modifications involved in their production.

We appreciate your understanding regarding this exception for customized orders. Our goal is to allow returns on standard products while acknowledging we cannot accept back customized items due to the unique nature of their specifications and configuration.

Return Process

If you decide to initiate a return, you should first contact our friendly support team by email at support@nicrobit.com or phone at +2348037905104 to discuss the return.
Representatives can help evaluate return eligibility and the best next steps to process refunds/exchanges quickly and efficiently. In some cases, returns may be avoidable through alternative resolutions like repairs or replacements.

Once approved by support, the return options include:

• Shipping the item to our office at:
  Nicrobit
  38 Nwaniba Road
  Uyo, Akwa Ibom State, Nigeria

Optionally include a reason for return, as your feedback helps improve our products and services. You are responsible for return shipping costs while initial fees are non-refundable. If approved, return shipping will be deducted from refunds.

For high-value items, we recommend trackable shipping to prevent loss without proof. Otherwise, returned items may not be verified. Our support team can assist with any questions on the process.

Refunds

Once we receive and process your approved return, we will promptly issue a refund within 5-10 business days. Please note that neither the return shipping fees nor the original delivery costs associated with your previous order are refundable. In order words, you will only be refunded the price of the product without shipping charges.

Exchanges Item

Should you wish to exchange an item for a different size, style, or colour, we are delighted to facilitate an even exchange, provided that the replacement item is of equal or lesser value.

You will be responsible for paying the shipping fees to send the replacement exchange item to you. When returning the item, kindly include a note indicating your preference for an exchange. Exchange items will be shipped within 1-2 weeks of receiving your returned product.

Customer Support

If you have any questions or require assistance, our dedicated customer support team is here to help. Feel free to reach out to us at:

Email: support@nicrobit.com Phone: +2348037905104

We’ll gladly assist you via phone or email. Our representatives are available during standard business hours to ensure you receive prompt support.

Please let us know if you need any help throughout the return, exchange, or purchase process. We aim to provide excellent customer service.

We Value Your Feedback

Your honest opinions play an important part in helping us improve our policies, processes and level of customer service. We kindly ask that you share your feedback by contacting us directly.

Whether positive or constructive, your insights give us a meaningful perspective on how to refine procedures and provide an even better experience. Our goal is to make returns, exchanges, and the overall shopping process as simple and hassle-free as possible based on customer feedback.

Thank you for choosing Nicrobit – we appreciate your business and the trust you have placed in us.